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PRIVACY
POLICY
This
Privacy Policy describes how LC Waikiki Retail Kosovo L.L.C. (hereby referred
as “LCW”) collects, uses, and discloses your personal information when you
visit, use our services, make a purchase from https://www.lcwaikiki-ks.com or
otherwise communicate with us (collectively, the “Services”). For the purposes
of this Privacy Policy, “you” and “your” refer to you as a user of the
Services, whether you are a customer, a website visitor, or any other
individual whose information we have collected in accordance with this Privacy
Policy.
Please
read this Privacy Policy carefully. By accessing or using any of the Services,
you acknowledge and agree to the collection, use, and disclosure of your
information as described in this Privacy Policy. If you do not agree with this
Privacy Policy, please do not access or use any of the Services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time,
including to reflect changes in our operational practices or for other legal or
regulatory reasons. We will post the revised Privacy Policy on the Platform,
update the “Last Updated” date, and take any other steps required by applicable
law.
AGE OF USERS
In accordance with this Privacy Policy and our Terms of Use, parents
and/or legal representatives are responsible for providing all necessary
consents on behalf of minors who have not reached the age of majority (18
years). Under no circumstances shall LCW be held responsible for the actions or
omissions of a parent and/or legal representative in relation to a minor under
their care. We strongly encourage parents and legal representative to closely
supervise minors when they use our Services.
The Services are not intended for
use by children, and we do not knowingly collect any personal information from
children. If you are a parent or legal guardian of a child who has provided us
with their personal information, you may contact us using the contact details
set out below to request that such information be deleted.
As of the effective date of this
Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as
such terms are defined under applicable law) the personal information of
individuals under the age of sixteen (16)).
PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on the
context of your interactions with us and the Services, the choices you make,
and the products and features you use.
The personal information we may collect includes, but
is not limited to: First and last name; Phone numbers; Email addresses; Home
addresses; Contact or verification details; Billing addresses; Date of birth;
Password; Any other information relevant to the purpose and/or legal basis of
processing.
Other types of personal information we may collect
include, but are not limited to:
When you purchase products and/or services from us,
you may be required to provide information such as your delivery address,
billing address, card and/or bank account details, payment method information,
and other details necessary to complete your order and process your payment.
When you use our Services, including when browsing our
website, you may voluntarily provide personal information such as your age,
gender, interests, education, professional background, preferences, and similar
details.
LCW may also collect and process additional
information required or authorized by applicable data protection laws for the
purpose of identifying or verifying the information you provide, particularly
when such actions are requested or ordered by a competent public authority.
Under no circumstances will we request or require you
to disclose the personal data of children.
Sensitive Information
LCW does not process sensitive personal data unless it
is strictly necessary and we have obtained your prior written consent.
Payment Information
We do not collect, store, or process your full card
details when you make a purchase. In cases where payment processing is carried
out by third-party payment service providers, we may share the necessary
payment-related information you provide with these third parties. All payment
data is stored and processed by the relevant third-party provider. In such
cases, the terms and privacy policies of the respective third party apply. We
encourage you to review their privacy policy.
All personal information you provide must be true,
complete, and accurate, and you must notify us of any changes to this
information.
HOW WE USE YOUR PERSONAL INFORMATION
Provision
of products and services
LCW uses your personal data to
provide the Services to you and to perform our contract with you, including
processing your payments, fulfilling your orders, sending you notifications
relating to your account, purchases, returns, exchanges, or other transactions,
creating, maintaining, and otherwise managing your account, arranging delivery,
facilitating returns and exchanges, and enabling you to post reviews.
Marketing
and advertising
We use your personal information
for marketing and promotional purposes, such as sending marketing, advertising,
and promotional communications via email, text message, or postal mail, and
displaying advertisements for products or services.
Security
and fraud prevention
LCW uses your personal
information to detect, investigate, or take action in relation to potential
fraudulent, unlawful, or malicious activities. If you choose to use the
Services and register an account, you are responsible for keeping your account
credentials secure. We strongly recommend that you do not share your username,
password, or other access details with any third party. If you believe that
your account has been compromised, please contact us immediately.
Communicating
with you
LCW uses your personal data to
provide customer support and to improve our Services. This processing is
carried out on the basis of our legitimate interests, namely to remain
responsive to you, to provide effective services, and to maintain our business
relationship with you.
INFORMATION WE RECEIVE
FROM THIRD PARTIES
LCW may receive information
about you from third parties, including vendors and service providers that
collect information on our behalf, such as:
- Companies that support and
maintain our website and services;
- Our payment processors, which
collect payment information (such as bank account details, credit or debit card
information, and billing address) in order to process your payment, fulfill
your orders, and provide you with the products or services you have requested,
for the purpose of performing our contract with you;
- When you visit oLCW website,
open or click on emails we send to you, or otherwise interact with our Services
or advertisements, LCW or third parties with whom we work may automatically
collect certain information through the use of online tracking technologies.
Any information we receive from
third parties will be processed in accordance with this Privacy Policy. We are
not responsible or liable for the accuracy of information provided by third
parties, nor are we responsible for the policies or practices of any third
party.
PERSONAL DATA AND ITS PROTECTION
LCW ensures that all personal data collected from
visitors and users is processed in accordance with Law No. 06/L-082 on the
Protection of Personal Data and applicable secondary legislation.
LCW does not request or retain copies of
identification documents unless there are reasonable grounds to doubt a user’s
identity or the validity of an order. In such cases, LCW may request an
identification document solely for verification, and it will be deleted
immediately after the verification process is completed.
If a third party, intentionally or unintentionally,
comes into contact with personal data administered by LCW, they are required to
act in accordance with applicable data protection laws, immediately delete any
such data, and notify LCW.
The Platform may contain links leading to third-party
websites. If a User chooses to follow these links, LCW bears no responsibility
for the management or processing of personal data by such external sites.
Users have the right to request access, correction,
deletion, or objection to the processing of their personal data. Requests may
be submitted in writing to LCW’s email address.
COMMUNICATIONS BETWEEN THE PARTIES
All communications related to this Contract shall be
conducted through LCW’s official email address kosovo@lcwaikiki.info or
through communication tools available on the Platform.
The Parties agree that electronic communications, including
emails, Platform notifications, and automated messages constitute legally valid
official communication.
The User is responsible for ensuring the accuracy and
currency of their contact details. LCW shall not be liable for undelivered
notifications resulting from inaccurate or outdated information provided by the
User.
YOUR RIGHTS AND CHOICES
Right
to Access / Know – to request information about the personal data we hold
concerning
you.
Right
to Deletion – to request that we delete your personal data.
Right
to Correction – to request rectification of inaccurate personal data.
Right
to Data Portability – to receive a copy of your personal data or request its
transfer to a third party.
Right
to Opt-Out of Sale/Sharing/Targeted Advertising – to direct us not to “sell” or
“share” your personal data or to opt out of processing for targeted
advertising.
Right
to Restrict Use or Disclosure of Sensitive Personal Data
Right
to Restrict Processing
Right
to Withdraw Consent, where applicable.
Right
to Appeal a decision if your request is denied.
Communication
Preferences Management, including opting out of promotional emails or SMS.
Exercising
these rights will not result in discrimination. We may need additional
information to verify your identity before responding. Responses will be
provided within the timeframe required by law.
DATA CONTROLLER AND TRANSFER OF PERSONAL DATA
For the purposes of Law No. 06/L-082 on the Protection
of Personal Data of the Republic of Kosovo, the controller of personal data
collected through and in connection with this e-commerce website (including
account registration, order placement, payment processing, delivery, returns,
customer service, and related communications) is LC Waikiki Retail Kosovo, with
its registered address in the Industrial Zone, Prishtina–Fushë Kosovë Highway,
Republic of Kosovo, unique identification number 810829830, contact email data.protection@lcwaikiki.com,
and other contact details as indicated in the Company Information section of
this website.
In order to operate the e-commerce platform and ensure
its technical functionality, reliability, and security, all infrastructure
services, including hosting, are provided through Microsoft Azure cloud
services. Personal data is hosted and stored on virtual servers located in the
Microsoft Azure West Europe (Amsterdam) Data Center within the European Union.
No other external infrastructure or hosting suppliers are involved in the
storage of personal data.
Such transfer is carried out exclusively for the
purpose of providing the e-commerce services, ensuring platform performance,
data security, and operational continuity. The Data Controller ensures that
such transfers are conducted in compliance with the applicable provisions of
Kosovo data protection legislation and that appropriate technical and
organizational safeguards are in place.
The Data Controller implements appropriate technical
and organizational measures to protect personal data against unauthorized
access, alteration, disclosure, loss, or destruction. Customers retain all
rights provided under applicable data protection legislation, including the
right to request access to their personal data, rectification or erasure of
inaccurate or unlawfully processed data, restriction or objection to processing
where applicable, and the right to lodge a complaint with the competent supervisory
authority in the Republic of Kosovo.
The Netherlands, as a Member State of the European
Union, is included in the list of countries considered to provide an adequate
level of personal data protection pursuant to the Decision of the Information
and Privacy Agency of the Republic of Kosovo, Ref. No. 22/2025, dated
30.04.2025. Consequently, the transfer and storage of personal data in the
Netherlands is regarded as taking place in a jurisdiction that ensures an
adequate level of data protection in accordance with the applicable Kosovo data
protection legislation.
COOKIE MANAGEMENT AND USER CHOICES
Users have the right to decide whether to accept or
reject non-essential cookies. Upon first visit, users are presented with a
cookie banner that allows them to manage cookie preferences.
Users may withdraw or modify their consent at any time
through the cookie settings available on the website. In addition, users can
configure their browser settings to block or delete cookies. Please note that
disabling certain cookies may affect the functionality and performance of the
website.
DATA RETENTION
Cookies are stored for different durations depending
on their purpose. Session cookies are deleted automatically when the browser is
closed. Persistent cookies remain on the user’s device for a defined period or
until manually deleted.
LCW ensures that cookies are not retained longer than
necessary for the purposes for which they are used.
SECURITY
Access to the Platform is initiated by the User. The
User is solely responsible for securing and maintaining the necessary
equipment, such as computers, mobile devices, software, and telecommunication
services. The User must take appropriate measures to protect devices and
sensitive data, including banking information from viruses, cyber-attacks, or
other harmful programs.
LCW adopts reasonable technical and organizational
measures to enhance Platform security, including access controls and
cybersecurity protection systems. However, LCW cannot guarantee that the
Platform is completely free from viruses or other harmful elements. LCW assumes
no liability for any damage to the User’s devices, software, or data resulting
from access to the Platform.
RIGHT TO COMPLAINT
The Consumer may file a complaint regarding
non-conformity or other issues arising from the purchase in accordance with the
Law on Consumer Protection. Complaints may be submitted via email kosovo@lcwaikiki.info
or by post to LCW’s address.
CONTACT
LC
Waikiki Retail Kosovo L.L.C., Kosovo Branch
Industrial
Zone,
Prishtina–Fushë
Kosovë Highway,
Republic
of Kosovo.
Phone:
+38343772001
Email:
data.protection@lcwaikiki.com
