GENERAL TERMS AND CONDITIONS

LC Waikiki L.L.C

LC Waikiki Retail Kosovo L.L.C (hereby referred as “LCW”) is a company duly registered with the Kosovo Business Registration Agency under the unique identification number 810829830, with its registered address in the Industrial Zone, Prishtina–Fushë Kosovë Highway, Republic of Kosovo.

As part of its business operations, LCW manages and provides the “https://www.lcwaikiki-ks.com” platform (hereinafter the “Platform”), designed to offer LCW customers the possibility to purchase various goods and products. The Platform is operated through the website  https://www.lcwaikiki-ks.com (hereinafter the “Website”). We operate the Website and all related products, tools, and services governed by or associated with these General Legal Terms and Conditions (hereinafter the “Legal Terms”) (collectively, the “Services”). LCW and the User/Customer are hereinafter jointly referred to as the “Parties.”

We thank you for choosing to use LCW’s platforms, services, and products, collectively referred to as the “Services.” This document is intended to clarify the legal nature of your relationship with LCW. Because these Terms constitute a binding contract, you are kindly advised to read them carefully. If necessary, you should seek professional advice. By accepting these Terms, a legally binding agreement is deemed to have been formed between you and LCW.

The Platform functions as an e-commerce system through which Users may order products and request delivery to their chosen address, pursuant to the terms of this Agreement. These Terms also regulate privacy and personal data protection in accordance with Kosovo legislation.

Your use of the Platform constitutes unconditional acceptance of these Terms. If you do not agree with any provision, you must immediately discontinue use of the Platform. Continued use will be deemed full acceptance of the Terms.

CHANGES TO TERMS & CONDITIONS

LCW may update these terms & conditions from time to time, including to reflect changes in our operational practices or for other legal or regulatory reasons. We will post the revised Terms & Conditions on the Platform, update the “Last Updated” date, and take any other steps required by applicable law.

AGE OF USERS

By using our Services, you represent and warrant that you are at least 18 years of age, or that you are the parent or legal representative of a minor and you hereby consent to such minor’s use of the Services.

In accordance with this Privacy Policy and our Terms of Use, parents and/or legal representatives are responsible for providing all necessary consents on behalf of minors who have not reached the age of majority (18 years). Under no circumstances shall LCW be held responsible for the actions or omissions of a parent and/or legal representative in relation to a minor under their care. We strongly encourage parents and legal representative to closely supervise minors when they use our Services.

The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or legal guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that such information be deleted.

As of the effective date of this, we do not have actual knowledge that we “share” or “sell” (as such terms are defined under applicable law) the personal information of individuals under the age of sixteen (16).

CONTRACT

To use the Services, LCW may require you to register. The Customer agrees to keep the password confidential and remains responsible for all use of the account and password. LCW reserves the right to remove, request, or change any username selected by the Customer if, in LCW’s judgment, it is inappropriate, misleading, offensive, or otherwise objectionable.

The contract between LCW and the Customer is formed through the Platform https://www.lcwaikiki-ks.com. The display of products on the Platform constitutes an offer directed to customers for the purpose of concluding a Distance Sales Contract.

To conclude the Contract, the Customer must add the desired product(s) to the Shopping Cart (“Cart”) and complete the checkout process. Items in the Cart and related data may be modified before submitting the order, using the options available on the Platform. After placing products in the Cart, the Customer must fill in the Address, Delivery, and Payment sections.

Upon providing final confirmation for order execution, the Contract between the Customer and LCW is deemed concluded. Acceptance of these Legal Terms is mandatory for placing an order; otherwise, the Customer will not be able to finalize the purchase.

INFORMATION WE COLLECT DIRECTLY FROM USERS/COSTUMERS

Information provided directly through our Services may include:

Basic contact details, including your name, address, phone number, and email.

Order information, including billing and shipping address, payment confirmation, email, and phone number.

Account information such as username, password, and security questions.

Purchase-related information concerning viewed items, cart contents, and wish-listed products.

Customer support information, including the content of communications you choose to share with us.

Some features of the Services may require you to provide certain information. You may choose not to provide such information; however, this may limit your ability to access or use certain features.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

All content on the Platform, including trademarks, distinctive signs, text, information, images, photographs, and services is the intellectual property of LCW and is protected under the applicable copyright, industrial property, and trademark laws of the Republic of Kosovo.

No modification, publication, distribution, transmission, copying, or any form of reproduction of Platform content is permitted without LCW’s prior written consent. Partial copying may be permitted for personal, non-commercial use, provided the source is clearly acknowledged.

SECURITY

Access to the Platform is initiated by the User. The User is solely responsible for securing and maintaining the necessary equipment, such as computers, mobile devices, software, and telecommunication services. The User must take appropriate measures to protect devices and sensitive data, including banking information from viruses, cyber-attacks, or other harmful programs.

LCW adopts reasonable technical and organizational measures to enhance Platform security, including access controls and cybersecurity protection systems. However, LCW cannot guarantee that the Platform is completely free from viruses or other harmful elements. LCW assumes no liability for any damage to the User’s devices, software, or data resulting from access to the Platform.

PERSONAL DATA AND ITS PROTECTION

LCW ensures that all personal data collected from visitors and users is processed in accordance with Law No. 06/L-082 on the Protection of Personal Data and applicable secondary legislation.

LCW does not request or retain copies of identification documents unless there are reasonable grounds to doubt a User’s identity or the validity of an order. In such cases, LCW may request an identification document solely for verification, and it will be deleted immediately after the verification process is completed.

If a third party, intentionally or unintentionally, comes into contact with personal data administered by LCW, they are required to act in accordance with applicable data protection laws, immediately delete any such data, and notify LCW.

The Platform may contain links leading to third-party websites. If a User chooses to follow these links, LCW bears no responsibility for the management or processing of personal data by such external sites.

Users have the right to request access, correction, deletion, or objection to the processing of their personal data. Requests may be submitted in writing to LCW’s email address.

COMMUNICATIONS BETWEEN THE PARTIES

All communications related to this Contract shall be conducted through LCW’s official email addresskosovo@lcwaikiki.info or through communication tools available on the Platform.

The Parties agree that electronic communications, including emails, Platform notifications, and automated messages constitute legally valid official communication.

The User is responsible for ensuring the accuracy and currency of their contact details. LCW shall not be liable for undelivered notifications resulting from inaccurate or outdated information provided by the User.

YOUR RIGHTS AND CHOICES

Right to Access / Know – to request information about the personal data we hold concerning

you.

Right to Deletion – to request that we delete your personal data.

Right to Correction – to request rectification of inaccurate personal data.

Right to Data Portability – to receive a copy of your personal data or request its transfer to a third party.

Right to Opt-Out of Sale/Sharing/Targeted Advertising – to direct us not to “sell” or “share” your personal data or to opt out of processing for targeted advertising.

Right to Restrict Use or Disclosure of Sensitive Personal Data

Right to Restrict Processing

Right to Withdraw Consent, where applicable.

Right to Appeal a decision if your request is denied.

Communication Preferences Management, including opting out of promotional emails or SMS.

Exercising these rights will not result in discrimination. We may need additional information to verify your identity before responding.

PURCHASES AND PAYMENTS

We accept the following payment methods:

- Cash on delivery

- POS payment upon delivery

- Online payment (Visa, Mastercard)

- Bank transfer

- LCW Money

Where payment is made by credit card, the Customer expressly authorizes LCW to charge the full value of the product and applicable delivery fees. Card data security is guaranteed by the payment processor (the respective bank). LCW bears no responsibility for third-party misuse of credit cards.

Any delays caused by banks or financial institutions in processing payments cannot be attributed to LCW.

You agree to provide accurate and complete purchase and account information and to update your details promptly so that we may complete transactions or contact you when necessary.

LCW reserves the right to correct price errors. Where a pricing error is identified, you will be informed and given the option to confirm or cancel your order.

LCW reserves the right to refuse or limit orders placed through the Services, including those using the same customer account, payment method, or billing/shipping address.

PRODUCT DELIVERY

Products are delivered according to availability indicated on the Platform. LCW aims to deliver orders promptly.

Deliveries are generally carried out by third-party courier services cooperating with LCW, unless the Customer chooses in-store pickup or the nature of the product requires direct delivery by LCW.

If the Customer is unavailable at the agreed delivery address, LCW will attempt to contact the Customer for three (3) days. If unsuccessful, the product will be returned to the warehouse, and the order will be cancelled.

LCW is not liable for delays caused by factors beyond its reasonable control, including logistical issues, customs processes, supplier delays, stock inconsistencies, natural disasters, strikes, or force majeure events. Estimated delivery dates are not guaranteed.

If stock inaccuracies occur, LCW will notify the Customer and provide options for resolution, including cancellation or substitution.

LCW is not liable for direct or indirect damages resulting from delivery delays. By placing an order, the Customer acknowledges these conditions.

PRODUCT RETURN POLICY

1. Time limit

In accordance with Law No. 06/L-034 on Consumer Protection, the consumer has the right to withdraw from a distance contract within a period of fourteen (14) days, pursuant to Article 44 of this Law. Upon exercising this right, the consumer is obliged to return the goods without undue delay and, in any event, no later than fourteen (14) days from the date on which the consumer has communicated their decision to withdraw from the contract to LCW.

Without prejudice to this statutory right, LCW, within the framework of its commercial policies and with the aim of providing a higher standard of service, offers an extended return period of thirty (30) days from the date of receipt of the product. This extended period constitutes an additional commercial benefit and does not affect or limit the consumer’s minimum legal right of withdrawal and return within the time limits prescribed by law.

Return requests must be submitted online, either through the Customer’s LCW account or via email. Upon approval, the Customer must securely package the product in its original packaging, together with all accompanying components.

2. Condition of the product

Returned products must be in their original condition and original packaging, with all labels and tags attached. This means that the product must not show any signs of use, damage, or alteration. The return request must be accompanied by the fiscal receipt or electronic proof of payment.

3. Reason for return

Common reasons for return include receipt of a damaged product, receipt of an incorrect item, or a change of mind on the part of the Customer.

If, at the time of delivery, the product does not conform to the specifications presented on the Platform and as defined in the Contract, you must promptly contact LCW with details regarding the product and any damage or non-conformity identified. You may return the product to the address indicated on the delivery note provided upon receipt, or hand it over to the contracted courier/postal service for delivery to the agreed return location.

LCW will carefully examine the returned product and will notify you by email within a reasonable period whether the product can be repaired, replaced, or whether you are entitled to a refund.

4. Return shipping

The order may be returned to LCW at the address Street Gjergj Balsha220, Dragodan Prishtine, either by the Customer directly or via the courier. The Customer shall bear the cost of returning the order, except in cases where the product received by the Customer was defective or damaged upondelivery.

5. Exceptions

Certain items are non-returnable or may be subject to specific return conditions for hygiene reasons (e.g. underwear) or due to personalization (e.g. customized products).

6. Methods of reimbursement

The Customer may choose either to exchange the returned product for other LCW products or to request a refund of the amount paid.

For orders paid via cash on delivery (COD) or via bank transfer, refunds shall be processed exclusively via bank transfer, in accordance with these Terms and Conditions.

By placing an order and accepting these Terms and Conditions, the Customer expressly agrees that, in the event of a return of a product whether returned in-store or via courier the refund will be processed via bank transfer in all cases.

For the purpose of processing such refunds, the Customer will be required to provide the necessary bank account details.

You agree to provide accurate, complete, and up-to-date information regarding your bank account for all transactions through the Services. You further agree to promptly update any account and payment details, in order to enable the proper processing of transactions and to allow us to contact you as necessary.

Such data shall be collected and processed solely for the execution of the refund, in accordance with applicable data protection legislation.

RIGHT TO COMPLAINT

The Customer may file a complaint regarding non-conformity or other issues arising from the purchase in accordance with the Law on Customer Protection. Complaints may be submitted via email kosovo@lcwaikiki.info or by post to LCW’s address.

SUSPENSION

LCW may suspend a User’s access to the Platform in cases including:

- Use contrary to law or this Contract;

- Conduct that may harm Platform functionality;

- Potential misuse or fraud regarding payment methods;

- Submission of false or unclear data;

- Requests from state authorities.

- Suspension may be temporary or permanent, depending on the severity.

TERMINATION FOR NON-COMPLIANCE

LCW may immediately terminate this Contract and close the User’s account for serious or repeated breaches, including:

- Fraud or attempted fraud;

- Actions damaging LCW, other users, or third parties;

- Intentional security breaches;

- Unauthorized use of bank cards;

- Significant violations of applicable law.

- Termination does not obligate LCW to compensate the User. Obligations accrued prior to termination remain valid.

FORCE MAJEURE

LCW is not liable for failure or delay caused by circumstances beyond its reasonable control (“Force Majeure”), including natural disasters, war, terrorism, civil unrest, power outages, network failures, government actions, epidemics, pandemics, embargoes, and similar events.

During Force Majeure, LCW’s obligations are suspended.

DATA CONTROLLER AND TRANSFER OF PERSONAL DATA

For the purposes of Law No. 06/L-082 on the Protection of Personal Data of the Republic of Kosovo, the controller of personal data collected through and in connection with this e-commerce website (including account registration, order placement, payment processing, delivery, returns, customer service, and related communications) is LC Waikiki Retail Kosovo, with its registered address in the Industrial Zone, Prishtina–Fushë Kosovë Highway, Republic of Kosovo, unique identification number 810829830, contact email data.protection@lcwaikiki.com and other contact details as indicated in the Company Information section of this website.

In order to operate the e-commerce platform and ensure its technical functionality, reliability, and security, all infrastructure services, including hosting, are provided through Microsoft Azure cloud services. Personal data is hosted and stored on virtual servers located in the Microsoft Azure West Europe (Amsterdam) Data Center within the European Union. No other external infrastructure or hosting suppliers are involved in the storage of personal data.

Such transfer is carried out exclusively for the purpose of providing the e-commerce services, ensuring platform performance, data security, and operational continuity. The Data Controller ensures that such transfers are conducted in compliance with the applicable provisions of Kosovo data protection legislation and that appropriate technical and organizational safeguards are in place.

The Data Controller implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, loss, or destruction. Customers retain all rights provided under applicable data protection legislation, including the right to request access to their personal data, rectification or erasure of inaccurate or unlawfully processed data, restriction or objection to processing where applicable, and the right to lodge a complaint with the competent supervisory authority in the Republic of Kosovo.

The Netherlands, as a Member State of the European Union, is included in the list of countries considered to provide an adequate level of personal data protection pursuant to the Decision of the Information and Privacy Agency of the Republic of Kosovo, Ref. No. 22/2025, dated 30.04.2025. Consequently, the transfer and storage of personal data in the Netherlands is regarded as taking place in a jurisdiction that ensures an adequate level of data protection in accordance with the applicable Kosovo data protection legislation.

ENFORCEMENT AND DISPUTE RESOLUTION

The Parties shall attempt to settle disputes amicably. Failing such resolution:

Jurisdiction lies with the competent courts of the Republic of Kosovo.

The substantive and procedural laws of the Republic of Kosovo shall apply.

LCW may initiate enforcement proceedings for obligations arising from this Contract.

CONTRACT

This Contract is drafted in Albanian language as an official language in the Republic of Kosovo.

All official communications and documents shall be made in Albanian unless otherwise agreed in writing.

CONTACT

If you have any questions or comments regarding these Terms & Conditions, you may contact us via email or through the following postal address:

LC Waikiki Retail Kosovo L.L.C.,

Industrial Zone,

Prishtina–Fushë Kosovë Highway,

Republic of Kosovo.

Phone:+38343772001

Email:data.protection@lcwaikiki.com